TRADE SALE VEHICLES

Trade Sale vehicles are clearly marked as Trade Sale and this section applies only to those vehicles. It does not apply to any vehicle sold with a warranty.

A Trade Sale is a business‑to‑business transaction. The buyer is not a consumer and the Consumer Rights Act 2015 does not apply. By purchasing, the buyer confirms they are acting in a business capacity and fully understand that no consumer rights apply.

A Trade Sale provides no warranty, no returns, no refund rights, and no aftercare. There is no guarantee of condition, fitness for purpose, durability, or roadworthiness.

All Trade Sale vehicles are sold as seen. The buyer must inspect and test the vehicle before purchase. All faults are the buyer’s responsibility, including existing faults and future faults, whether known or unknown, visible or hidden.

Trade Sale vehicles may have high mileage, age‑related wear, mechanical or electrical faults, cosmetic defects, MOT advisories, incomplete history, or unknown service intervals. The buyer accepts all risks in full.

Trade Sale vehicles are not suitable for members of the public. Only traders, mechanically capable buyers, exporters, or business purchasers may proceed.

Free 6 Month Warranties!

Nearly all our cars come with a Free 6 Month Warranty from Warranty First or WSG depending on the age and mileage and wether its a petrol, diesel, hybrid or EV. There are around 8 different levels of cover and we always pick the absolute highest level of cover available for your car based on its age and mileage.

Our warranties as standard cover £75 per hour of labour and you have a £1000 per claim up to the value of the car, that means if your car is £8000 you can have 8 claims all at £1000 each! We offer upgrades on these warranties too, please call us on 07356 044780 for more details, we put well over £100 towards your warranty and do not make any money from them.

Terms of Sale

These Terms of Sale explain how we sell vehicles, what is covered, what is not covered, and how any issues are handled. By purchasing a vehicle from CARMOOSE, you agree to the terms below.

About Your Purchase

All vehicles we sell are used vehicles. This means they may show age‑related wear, cosmetic marks, or general signs of use consistent with their age and mileage. We always aim to describe vehicles accurately and fairly, and every vehicle is inspected and road‑tested before sale.

Warranty Cover

Almost every vehicle comes with a minimum of 6 months free Warrant unless we explicitly state otherwise. This warranty covers sudden mechanical and electrical failures that were not present at the time of sale. Your chosen warranty company handle the claims process directly and offer clear, simple, and transparent cover, we have cherry picked the best 2 companies we can find not to save money but because they offer the highest and fairest cover!

The first 14 days of ownership are treated separately. During this period, CARMOOSE is responsible for pre‑existing faults only. A pre‑existing fault is something that was developing or present at the time of sale. If a fault appears in the first 14 days, you must return the vehicle to us for inspection. If the fault is confirmed to be pre‑existing, we will repair it at our cost. Sudden new faults that were not present at the point of sale are not the dealer’s responsibility under the Consumer Rights Act and are instead covered by the warranty (subject to the warranty providers terms & conditions).

Repairs and Fault Reporting

All faults must be reported to us as soon as reasonably possible. Any inspection or repair relating to the first 14 days must be carried out by us. You must return the vehicle to our premises for diagnosis. Repairs carried out elsewhere without our written approval will not be reimbursed.

After the first 14 days, sudden mechanical or electrical failures are handled through your warranty policy. You must follow their claims process and terms.

What Is Not Covered

The following items are not covered by CARMOOSE or by the first 14 days pre‑existing fault cover, as they are classed as wear and tear, service items, or age‑related deterioration. These include but are not limited to brake pads, brake discs, tyres, suspension bushes, coil springs, shock absorbers, wheel bearings, exhaust components, 12v batteries, wiper blades, bulbs, spark plugs, filters, fluids, coolant, AdBlue, minor oil leaks or misting, cosmetic issues, and any MOT advisory items. These items naturally wear down through normal use and are not considered faults.

CARMOOSE or WSG also does not cover issues caused by misuse, neglect, incorrect fuel, modifications or remaps, over‑revving, cold revving, driving with warning lights illuminated, accidental damage, kerbing, potholes, impact damage, or continued driving after a fault appears.

Refunds and Returns

Under the Consumer Rights Act, you may reject the vehicle within the first 30 days only if a pre‑existing serious fault is present. You must make us aware of your intention to reject the vehicle immediately, and the vehicle must be returned to us for inspection and diagnosis before any rejection can be considered. Failure to notify us promptly and continuing to drive the vehicle with a known fault will affect your rights, as it can worsen the issue and prevent us from confirming whether the fault was pre‑existing. In these circumstances, a refund will no longer be offered.

If a refund is agreed after 14 days of ownership, the following deductions will apply. A £299 administration and warranty activation fee will be deducted from the refund amount, this is due to how much the warranty costs us and the cost of adding another owner, for prestige and luxury vehicles this deduction can be up to £799. A mileage deduction will also be applied to reflect usage and depreciation, this is standard practice under the consumer rights act, this rate is calculated fairly based on the value of the vehicle and the mileage added during ownership. The vehicle must be returned in the same condition as supplied, allowing for reasonable use. Any damage, missing items, or excessive wear may result in further deductions. Paid warranties & extras are non-refundable under any circumstances.

Deposits

A deposit reserves the vehicle and takes it off the market. If you place a deposit before viewing, it is fully refundable when you attend your viewing. If you cancel without coming to see the vehicle, the deposit is non‑refundable because the car has been held exclusively for you and we lose business from other buyers.

If you view the vehicle, are happy with it, and choose to leave a deposit to proceed, the deposit is then non‑refundable. This covers preparation costs, advertising fees, depreciation, and the loss of other potential sales once the vehicle is reserved.

Customer Responsibilities

By purchasing a vehicle, you agree to maintain it appropriately, it is your responsibility to make sure all service items are up to date as failure to do this will invalidate your warranty, check oil and coolant levels regularly, report faults promptly, and not continue driving the vehicle if a warning light appears. You also agree to return the vehicle to us for inspection when required. Failure to follow these responsibilities may affect your rights or warranty cover.

Final Agreement

By completing a purchase from CARMOOSE, you confirm that you have read and understood these Terms of Sale, you understand the difference between pre‑existing faults and sudden failures, you agree to the inspection and repair process, and you accept the refund deductions that apply after 14 days. These terms are designed to be fair, transparent, and fully compliant with the Consumer Rights Act while protecting both you and us.