Warranties

Your Consumer Rights Act Protection

Every vehicle supplied by CarMoose is covered by the Consumer Rights Act 2015. This protects you against faults that were present or already developing at the time of sale, even if they only become noticeable afterwards. It does not cover issues that arise due to normal use, misuse, wear‑and‑tear, or faults that develop after purchase.

30‑Day Right to Reject

If a fault that was present at the time of sale becomes apparent within the first 30 days, you may choose to reject the vehicle for a refund, or allow us the opportunity to inspect and repair it.

Six‑Month Hidden Fault Protection

For the first six months, the law assumes certain faults may have been developing at the time of sale. Where a reported issue may fall under this category, we will inspect the vehicle to determine whether the fault was likely present or developing at the point of purchase. If it qualifies under the Consumer Rights Act, we will carry out an appropriate repair.

This does not cover faults that arise due to normal wear‑and‑tear, age‑related deterioration, misuse, or issues that develop after the sale.

What Is Covered

The Consumer Rights Act may cover:

Faults that were present or already developing at the time of sale
Issues that significantly affect the vehicle’s safety, durability, or basic functionality
Mechanical or electrical defects that were not visible or disclosed at handover

What Is Not Covered

To keep things clear and fair, the following are not covered under the Consumer Rights Act:

Wear‑and‑tear items (brakes, tyres, clutches, bulbs, wipers, etc.)
Issues that arise after the sale due to normal use
Damage caused after purchase
Misuse, neglect, or continued driving with a known fault
Routine servicing or maintenance
Cosmetic or age‑related deterioration
New faults that develop post‑sale

How We Handle Issues

If you experience a problem, please contact us promptly. We will:

Arrange an inspection
Diagnose the issue
Assess whether the fault was likely present or developing at the time of sale
Carry out an appropriate repair if the issue qualifies under the Consumer Rights Act

All assessments are carried out fairly and in line with the legislation.