In‑House Warranty

Every CarMoose retail vehicle comes with a 30‑day in‑house warranty as standard.

Before sale, we fully inspect each car, bring all service items up to date, check the wheel alignment, and road‑test it for at least 30 miles. We never retail a car with a service item due within the next 6 months, and every vehicle comes with a minimum of 6 months MOT.

Most genuine faults show up in the first few days of real‑world use. After that, new issues are usually normal wear and tear rather than anything we could have spotted beforehand.

If a sensor fails, a warning light appears, a switch stops working, or something electrical plays up, we’ll help. Small repairs can be done locally to you and we’ll cover the cost. Bigger issues need to come back to us so we can put them right properly.

If it’s a genuine fault, we’ll sort it. We treat customers the way we’d want to be treated.

Extended Warranty (Warranty First)

Eligible vehicles come with a free 6‑month Warranty First policy. The advert will always state the exact level of cover included. This free policy includes a £1,000 per‑claim limit (up to the retail value of the vehicle) and up to £75 p/h labour, which is one of the best in the business! Most other warranties are only £50 p/h capped at £500 - always read the small print!

Warranty First offer four levels of cover:

• Ignition – available on any car

• Dynamic – up to 15 years old

• Premier – up to 12 years old

• Exclusive – up to 7 years old

All cars are eligible to purchase a Warranty First policy, and cover can be tailored to your needs.

Upgrade Options:

• Increase cover to £2,000 per claim and £100 p/h labour

• Upgrade to 36 months from as little as £500

• Hybrid, electric and some luxury vehicles (e.g., Jaguar) carry a 50% increase in warranty cost

What’s Not Covered (In‑House Warranty)

Our in‑house warranty covers pre‑existing faults only — issues that were already present at the point of sale but were not detectable during our inspection or road test.

The following are not covered:

• Wear and tear items Tyres, brakes, wiper blades, bulbs, clutches (unless clearly failed), exhausts, wheel bearings, suspension bushes, etc.

• Routine servicing & maintenance Oil changes, filters, spark plugs, timing belts due in future, gearbox servicing due in future, MOT repairs.

• Cosmetic issues Paint, dents, scratches, interior trim, infotainment glitches, missing pixels, cosmetic corrosion.

• Non‑mechanical items Air‑con re‑gassing, tracking/alignment after pothole damage, software updates, sat‑nav maps.

• Damage after purchase Misfuelling, impact damage, pothole damage, overheating due to low fluids, neglect, or continued driving with a warning light.

• Modifications or aftermarket parts Failures caused by remaps, lowered suspension, non‑OEM parts, or electrical add‑ons.
  

Trade Sale Vehicles

Our trade sale vehicles will always be clearly labeled as trade sale vehicles in the description, this section only applies to trade sale vehicles, this section does not apply to any car sold with a warranty.

Trade Sale vehicles are sold only to motor traders, mechanically capable buyers, exporters, or purchasers buying for business use. These vehicles do not meet our retail preparation standards and are supplied exactly as they are at the point of sale.

A Trade Sale is a business‑to‑business transaction. A Trade Sale buyer is not a consumer. The Consumer Rights Act 2015 does not apply. By proceeding with a Trade Sale purchase, the buyer confirms they are acting in a business capacity and fully understand that no consumer protection applies.

A Trade Sale provides no consumer rights. There is no right to reject, no right to a refund, and no right to claim faults. A Trade Sale provides no warranty. There is no guarantee of condition, fitness for purpose, or durability. A Trade Sale provides no returns. There is no cancellation and no cooling‑off period. A Trade Sale provides no aftercare. There are no repairs, no adjustments, and no support after purchase.

A Trade Sale is sold as seen. The buyer must inspect and test the vehicle before purchase and must satisfy themselves fully regarding its condition, safety, suitability, and roadworthiness. Under a Trade Sale, all faults are the buyer’s responsibility. This includes every existing fault and every future fault, whether known or unknown, visible or hidden, minor or major.

Trade Sale vehicles may have high mileage or age, known mechanical or electrical faults, cosmetic defects, MOT advisories, upcoming maintenance, incomplete history, or unknown service intervals. The buyer accepts all of these possibilities in full.

Once purchased, the vehicle becomes the buyer’s sole responsibility. This includes every fault, defect, failure, or issue that exists at the time of sale or appears at any point afterwards, without exception.

Trade Sale vehicles are not suitable for members of the public. Any buyer who is not a trader or not purchasing for business use must not proceed with a Trade Sale purchase.